Last Updated: March 2026
Welcome to Recapsule. We respect your privacy and are committed to protecting the personal data of our students, instructors, and visitors. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our learning platform.
1. Information We Collect
We collect information that you voluntarily provide to us when you register on the platform, express an interest in obtaining information about us or our courses, or otherwise contact us.
- Personal Identification Information: Name, email address, phone number, and account username/password during student registration.
- Educational Data: Course enrollment, quiz scores, assignment submissions, course progress, and activity logs within the platform.
- Financial Data: Payment information (such as credit card details or billing addresses) required to process course purchases. Note: We use secure third-party payment processors and do not store full credit card numbers on our servers.
- Automatically Collected Data: IP addresses, browser types, operating systems, and device information collected via cookies when you navigate the site.
2. How We Use Your Information
We use the personal information collected to operate our platform and provide you with a high-quality learning experience. Specifically, we use your data to:
- Create and manage your student or admin account.
- Deliver course content, track your educational progress, and issue certificates.
- Process payments and issue receipts or refunds.
- Send administrative information, such as updates to terms, course changes, or security alerts.
- Provide customer support and respond to your inquiries.
- Improve our website functionality, security, and user experience.
3. How We Share Your Information
We do not sell, trade, or rent your personal identification information to others. We may share your data only in the following situations:
- Service Providers: We may share your data with third-party vendors who perform services for us, such as website hosting, payment processing, email delivery, and data analytics.
- Legal Obligations: We may disclose your information where we are legally required to do so in order to comply with applicable law, governmental requests, a judicial proceeding, court order, or legal process.
- Protection of Rights: We may disclose information when we believe it is necessary to investigate, prevent, or take action regarding potential violations of our policies, suspected fraud, or situations involving potential threats to the safety of any person.
4. Cookies and Tracking Technologies
We may use cookies and similar tracking technologies to access or store information. You can set your browser to refuse all or some browser cookies, but this may affect how the platform functions (e.g., keeping you logged in to your student dashboard).
5. Data Security
We implement appropriate technical and organizational security measures designed to protect the security of any personal information we process. However, please remember that no transmission of data over the internet or electronic storage method is 100% secure. While we strive to protect your personal information, we cannot guarantee its absolute security.
6. Your Data Rights (PDPA Compliance)
As a Singapore-registered entity operating the Recapsule platform for users in Malaysia, Softskills complies with both the Personal Data Protection Act 2012 of Singapore (Singapore PDPA) and the Personal Data Protection Act 2010 of Malaysia (Malaysian PDPA).
In accordance with these laws, you have the following rights regarding your personal data:
- Right of Access: You may request access to the personal data we currently hold about you, as well as inquire about how that data has been used or disclosed.
- Right of Correction: You may request that we correct or update any inaccurate, incomplete, or outdated personal data.
- Right of Withdrawal: You may withdraw your consent for us to collect, use, or process your personal data at any time by providing reasonable notice. (Please note that withdrawing your consent may prevent us from providing certain services, including access to your account and enrolled courses).
To exercise any of these rights, please contact us using the information provided in Section 8 below. For security purposes, we may request specific information from you to help us confirm your identity before processing your request. We will respond to all legitimate requests within the timeframes stipulated by the applicable data protection laws.
7. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the “Last Updated” date.
8. Contact Us
If you have questions or comments about this policy, or if you would like to exercise your data rights, please contact us at:
Email: contact@recapsule.my
Website: https://recapsule.my/